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More Visibility in a Remote Work Situation Adds Up to Better Business Decisions

By |April 20th, 2020|Customer experience, Uncategorized|

Remote work means that managers work from home, and the customer service team that is serving customers is either working from home or in a safe work environment. The new situation that the managers find themselves in demands for more visibility tools to help, guide or make decisions about efficiency, customer satisfaction or value increase. [...]

Generating Leads Out of Existing Conversations

By |February 12th, 2020|Uncategorized|

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because [...]