Category

Uncategorized
Complaints_feelingstream

Learning from customers’ complaints and feedback for a better service

Customer service always deals with customer issues, customers generally do not simply call in to chat about how amazing the services or products are. When they call, they usually have a problem or concern. Therefore, customer service agents are used to dealing with customer problems, but sometimes some complaints need special attention. In some companies,...

More visibility during remote working adds up to better business decisions

Remote work means that managers work from home, and the customer service team that is serving customers is either working from home or in a safe work environment. The new situation that the managers find themselves in demands for more visibility tools to help, guide or make decisions about efficiency, customer satisfaction or value increase....

Generating Leads Out of Existing Conversations

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because...