Category

Efficiency
Terje_Ennomae_Feelingstream_2021_2

Automated call topics detection can lead to better business

Some people may fear that artificial intelligence is becoming increasingly dominant and will start taking away more and more jobs, leaving people unemployed. What we really should be thinking about is how we ensure that we automatize the jobs that could be done best by AI, leaving more time for humans to focus on their...

An automated way to eliminating avoidable inbound calls

This is how we use AI to help you discover avoidable inbound calls and eliminate them for better self-service and customer satisfaction.

Why you need to change how you do call quality monitoring – Part I

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.