July 31, 2018
Photo by Volodymyr Hryshchenko on Unsplash

5 ways AI can improve a customer service chatbot

Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. With that in mind, it makes sense why many businesses are unsure whether to deploy or extend the services of their chatbots.But fast forward in time and “Oscar” now answers over 75% of customer queries. It has now been...