5 Ways AI can Improve a Customer Service Chatbot

By |July 31st, 2018|feelingstream, Pilot|

When we state that Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. It would be fair to justify why many businesses are unsure whether to deploy or extend the services of their chatbots. However, fast forward, and “Oscar” now answers over 75% of customer queries and has [...]