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About Terje

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So far Terje has created 32 blog entries.

Finnish speech to text solution detects leads from conversations

By |October 17th, 2019|feelingstream, Product, speech2text|

Lately, we have been developing our own Finnish Speech to Text model and now it’s ready! Finnish Speech to Text model is designed to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing phone calls helps sales managers to find new sales leads (upsell and [...]

Becoming a Team Player at Feelingstream

By |February 9th, 2019|career|

At some point, every student starts wondering how the freshly acquired knowledge could be put into practice. Even more – the overall idea of imagining life after graduation triggers fear. In such cases, an excellent solution is to have your eyes wide open and seek practical opportunities, such as an internship or a job. Last [...]

5 ways your company could benefit from an innovation seminar

By |January 23rd, 2019|feelingstream|

In today’s world with high competition, it becomes more and more important for companies to come out with new ideas, new products, provide better service and so on and on. While coming up with more interesting products one by one trying to beat the competition, then sometimes the answer to be the best might be [...]

How can text analysis improve your customer service? Part 3 – Customer feedback

By |October 30th, 2018|Customer Feedback Analyser|

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by handling your emails and phone calls smarter. In this post, I will focus on customer feedback and share few use cases how analysing customer feedback wisely can help you improve customer experience in your company. [...]

Personalisation – service exactly for you

By |October 21st, 2018|Customer experience|

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and your location? Do you want to get the notification from a company with your name, with your favourite items on sale? Sure you are! Feelingstream conducted a survey last month in Level 11 event for [...]