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About Terje

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So far Terje has created 38 blog entries.

More Visibility in a Remote Work Situation Adds Up to Better Business Decisions

By |April 20th, 2020|Customer experience, Uncategorized|

Remote work means that managers work from home, and the customer service team that is serving customers is either working from home or in a safe work environment. The new situation that the managers find themselves in demands for more visibility tools to help, guide or make decisions about efficiency, customer satisfaction or value increase. [...]

How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?

By |April 8th, 2020|feelingstream|

A few months ago, no one knew how radically our everyday habits are going to change during the next few months, including work habits.    The governments all over the world have requested companies to close the offices and work from home if possible. This means that customer service agents are also working from home [...]

Solving Chatbot Visibility Problem During the EDI Program

By |March 17th, 2020|feelingstream|

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus - to build an MVP for our Data Provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our conversational analytics AI. Here are our reflections on the [...]

Generating Leads Out of Existing Conversations

By |February 12th, 2020|Uncategorized|

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because [...]

Closing a deal is scripted?

By |January 11th, 2020|call|

Closing deals is the most critical word in the sales world. If the call centre agent sees sales potential, then it is obvious to close the deal and get motivational bonuses for the work. The analytics of all conversations create a new way of the deal closing, coaching and gaining business results for your company. [...]