By

Terje Ennomäe
REACH incubation program Feelingstream and Medicum 2021

Feelingstream has been selected to enter REACH Incubation program!

Out of 184 big data European startups, Feelingstream is one of the 30 participants invited to join the REACH Incubation program. The aim is to develop data-based solutions for doctors in the medical sector.     Feelingstream is an innovative AI-driven conversation intelligence solution, that transcribes and classifies customer interactions and automates the after-call work.  “Feelingstream is partnering up with Medicum for digitalizing the doctors’...

What Estonian public sector institutions discovered about their customer service using Feelingstream

Feelingstream collaborated with three Estonian public sector institutions as part of the Estonian government's AI strategy.

More visibility during remote working adds up to better business decisions

Remote work means that managers work from home. The customer service team that is serving customers is either working from home or in a safe work environment. This new situation that the managers find themselves in demands for more visibility tools. They can help, guide or make decisions about efficiency, customer satisfaction or value increase....
Remote customer service made efficient with conversation analytics

Remote customer service made efficient with conversation analytics

A few months ago, no one knew how radically our work life was going to change in the coming months. Governments all over the world have requested companies to close their offices and work from home. This means that customer service agents are also working from home offices. Remote customer service is now the new...
European Data Incubator win Feelingstream

Feelingstream won the European Data Incubator Program: Solving the chatbot visibility problem

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our data provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our customer interaction analytics AI. Here are our reflections on...
Lead generation with information from existing customer conversations

Lead generation with information from existing customer conversations

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because...
should closing deals be scripted

Should closing deals be scripted?

Customer interaction analytics creates a new way of closing deals, sales coaching and gaining business results for your company. It is smart to use scripts for helping Agents to not forget anything or ensure they follow the call flow. Call scripts are necessary, however… When you look at large call centers, then you usually see...
Feelingstream 2019 in review

How to get customer insights and prepare for sales in 2020 – a year in review

This week the Estonian Government AI top-level meetup Kratitreff presented insights from AI-related pilot projects in governmental organisations (read more here). The main challenges relate to missing hypothesis, unrealistic targets or inadequate project teams during the POC-s or trials. We at Feelingstream share this view. Therefore, I would like to share the experience we had...
Finnish speech-to-text ASR model

Finnish speech-to-text (ASR) solution detects leads from conversations

Lately, we have been developing our own Finnish speech-to-text model and now it’s ready! We’ve designed the Finnish speech-to-text model to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing phone calls helps sales managers to find new sales leads (upsell and win-back leads) from...
Introducing Riikka – our cheerful sales guru!

Introducing Riikka – our cheerful sales guru!

Riikka, why did you decide to join Feelingstream? I was looking for a new job and I saw that Terje wrote on Facebook that they are looking for analysts. There were a lot of different requirements for an analyst and out of all those requirements I only know Finnish, I didn’t know anything about Python...
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