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About Terje

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So far Terje has created 31 blog entries.

Becoming a Team Player at Feelingstream

By |February 9th, 2019|career|

At some point, every student starts wondering how the freshly acquired knowledge could be put into practice. Even more – the overall idea of imagining life after graduation triggers fear. In such cases, an excellent solution is to have your eyes wide open and seek practical opportunities, such as an internship or a job. Last [...]

5 ways your company could benefit from an innovation seminar

By |January 23rd, 2019|feelingstream|

In today’s world with high competition, it becomes more and more important for companies to come out with new ideas, new products, provide better service and so on and on. While coming up with more interesting products one by one trying to beat the competition, then sometimes the answer to be the best might be [...]

How can text analysis improve your customer service? Part 3 – Customer feedback

By |October 30th, 2018|Customer Feedback Analyser|

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by handling your emails and phone calls smarter. In this post, I will focus on customer feedback and share few use cases how analysing customer feedback wisely can help you improve customer experience in your company. [...]

Personalisation – service exactly for you

By |October 21st, 2018|Customer experience|

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and your location? Do you want to get the notification from a company with your name, with your favourite items on sale? Sure you are! Feelingstream conducted a survey last month in Level 11 event for [...]

Make every customer service call visible – use case

By |October 16th, 2018|call|

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day, each request containing lots of valuable information - about the calls topics, customer opinions, hints [...]