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About Terje

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So far Terje has created 36 blog entries.

Solving Chatbot Visibility Problem During the EDI Program

By |March 17th, 2020|feelingstream|

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus - to build an MVP for our Data Provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our conversational analytics AI. Here are our reflections on the [...]

Generating Leads Out of Existing Conversations

By |February 12th, 2020|Uncategorized|

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because [...]

Closing a deal is scripted?

By |January 11th, 2020|call|

Closing deals is the most critical word in the sales world. If the call centre agent sees sales potential, then it is obvious to close the deal and get motivational bonuses for the work. The analytics of all conversations create a new way of the deal closing, coaching and gaining business results for your company. [...]

How to gain insights and prepare for sales in 2020

By |December 15th, 2019|feelingstream, Pilot, team|

This week the Estonian Government AI top-level meetup Kratitreff (more info https://www.kratid.ee/in-english) presented the insights of the AI-related pilot projects in Governmental organisations. The main challenges are related to a missing hypothesis, unrealistic targets or inadequate project teams during the POC-s or trials. We @Feelingstream feel quite similar. Therefore I would like to share the [...]

Finnish speech-to-text (ASR) solution detects leads from conversations

By |October 17th, 2019|feelingstream, Product, speech2text|

Lately, we have been developing our own Finnish Speech to Text model and now it’s ready! Finnish Speech to Text model is designed to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing phone calls helps sales managers to find new sales leads (upsell and [...]