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April 18, 2016
Interpreting customer feedback Feelingstream

Interpreting Customer Feedback Beyond NPS Score

Interpreting customer feedback beyond NPS score can be trickier task that you might think. Imagine this. You have composed a clever questionnaire with carefully worded questions. It presents tested categories for ranking between best to worst or fastest to slowest. You have added a box for free form comments that you dread to analyse. The...