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Repetitive calls
Ultimate guide to efficiency with AI
March 22, 2022

The Ultimate Guide to Efficiency with AI

What is efficiency? When we at Feelingstream think about efficiency, we think about efficient businesses.   Tony Robbins says this on his website: “Business efficiency means maximizing your outputs from your given inputs – or making the most of your resources. If you haven’t thought about how to improve efficiency in a business, you may well...
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Save up to 10% of costs by reducing your repetitive calls
April 10, 2021

Save up to 10% of costs by reducing your repetitive calls

When you analyze customer service calls, it is common knowledge that some customers call back multiple times per day. Our practice has shown that 10% of all contacts are repetitive calls. Some of those calls are inevitable, some could be avoided. Most companies measure their First Call Resolution. However, they may not be aware of the...
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Avoidable inbound calls reduced with conversation analysis
January 19, 2021

Avoidable inbound calls reduced with conversation analysis

How many avoidable calls can you find from your customer contacts?
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Repeat call analysis for FCR
January 13, 2021

Repeat call analysis – improve your First Call Resolution rates

Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.
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