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January 11, 2020

Closing a deal is scripted?

Closing deals is the most critical word in the sales world. If the call centre agent sees sales potential, then it is obvious to close the deal and get motivational bonuses for the work. The analytics of all conversations create a new way of the deal closing, coaching and gaining business results for your company....
Photo by Petr Macháček on Unsplash

Should closing deals be scripted?

Customer interaction analytics creates a new way of closing deals, sales coaching and gaining business results for your company. It is smart to use scripts for helping Agents to not forgetting anything or ensuring call flow. Call scripts are needed but…. When you follow large call centers, then you usually see that there are predefined...