Remote work means that managers work from home, and the customer service team that is serving customers is either working from home or in a safe work environment. The new situation that the managers find themselves in demands for more visibility tools to help, guide or make decisions about efficiency, customer satisfaction or value increase. [...]
- More Visibility in a Remote Work Situation Adds Up to Better Business Decisions
- How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?
- Solving Chatbot Visibility Problem During the EDI Program
- Generating Leads Out of Existing Conversations
- Closing a deal is scripted?