March 31, 2023
Feelingstream - Redefine cost-cutting measures in CS

How conversational analytics is redefining the cost-cutting measures in customer service

Cost-cutting is not down to blind setting of goals or just crunching numbers as that may lead to negative effects towards the customer or creating new issues. Therefore, every attempt to cut costs needs to be planned and evaluated. Reduce customer service costs, not quality! Companies wish to find growth but have to tackle new...