We’re excited to announce a new feature on our blog: version release articles. From now on, we’ll be sharing news about software updates and new versions. In this article, we’re going to take you through the exciting updates in version 1.9 of our conversation analytics tool. Already using Feelingstream? If yes, go and read the...
In today’s data-driven world, companies are constantly seeking ways to improve customer service quality, efficiency, and boost sales. One powerful tool that has emerged in recent years is conversational analytics. This technology leverages natural language processing (NLP) and machine learning (AI) to analyse customer interactions, providing valuable insights that can help organisations enhance their customer...
Cost-cutting is not down to blind setting of goals or just crunching numbers as that may lead to negative effects towards the customer or creating new issues. Therefore, every attempt to cut costs needs to be planned and evaluated. Reduce customer service costs, not quality! Companies wish to find growth but have to tackle new...
A skill that is valued across all professions and industries is the ability to identify the root cause of a difficult business problem and then solve it. But not everyone is born with the talent for problem-solving. In fact, becoming an expert problem solver could be really challenging. However, just like any other skill, problem...
We are happy and excited to introduce you to Feelingstream’s newest team member – Per Christian Narum, our Norwegian speaking Customer Success Manager. But let’s get down to business and give our friendly Viking a chance to talk about himself. Per Christian was asked a series of questions and here are his answers. Enjoy! How...
A few months ago, one of my friends forwarded an advertisement to me, that a company, then unknown to me, is looking for Norwegian speakers to transcribe texts. After maybe a day or two, another friend sent me the same thing. I thought, if this was connected to me twice, I must take a closer...
It was a cold wintery day in February, when two girls from Tallinn School of Economics stepped into our office to start their marketing internship. Time has flown by and now they’re looking back on the journey they’ve had to share some good memories with us. Let’s get to know you better! For starters,...
Time is one of the irretrievable resources that people can’t get enough of. Whether you’re a rookie or an experienced specialist, you’ll always need another hour or two to cross off a few more tasks from your to-do list. To get more done, you must simply improve your time management skills, but that’s easier said...
