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October 30, 2018

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by handling your emails and phone calls smarter. In this post, I will focus on customer feedback and share few use cases how analysing customer feedback wisely can help you improve customer experience in your company....
Photo by Stephen Dawson on Unsplash

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) we talked about how to improve customer service by handling your emails and phone calls smarter. In this post, we focus on customer feedback and share a couple of use cases how analysing customer feedback can help you improve customer experience in your business.While getting customer...