How can text analysis improve your customer service? Part 3 – Customer feedback

By |October 30th, 2018|Customer Feedback Analyser|

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by handling your emails and phone calls smarter. In this post, I will focus on customer feedback and share few use cases how analysing customer feedback wisely can help you improve customer experience in your company. [...]