Day

November 19, 2018

How can text analysis improve your customer service? Part 4 – Chat

Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your company. So far I have already told you about emails, phone calls and customer feedback (Part I – Emails; Part 2 – Phone calls; Part 3 – Feedback). Chat or chatbot becomes more and more...

How can text analysis improve your customer service? Part 4 – Chat

Today we introduce you to the opportunities that using text analytics with your chat and chatbot can give to your business. So far we have already written about emails, phone calls and customer feedback (Part I – Emails; Part 2 – Phone calls; Part 3 – Feedback).Chat or chatbot has become increasingly important as a...