September 22, 2023
Feelingstream - Version 1.9 now available.

Version 1.9 is now available: What’s new and improved?

We’re excited to announce a new feature on our blog: version release articles. From now on, we’ll be sharing news about software updates and new versions. In this article, we’re going to take you through the exciting updates in version 1.9 of our conversation analytics tool. Already using Feelingstream? If yes, go and read the...
Feelingstream - mere facts and actionable insight

Conversational analytics: mere facts versus actionable insights

In today’s data-driven world, companies are constantly seeking ways to improve customer service quality, efficiency, and boost sales. One powerful tool that has emerged in recent years is conversational analytics. This technology leverages natural language processing (NLP) and machine learning (AI) to analyse customer interactions, providing valuable insights that can help organisations enhance their customer...