When a customer is dissatisfied with a company’s services or decides to leave a company, there are usually warning signs. The company can manage and keep down churn risk if they knowingly work towards this target. This means analyzing customer interactions and customer activities, then taking steps to avoid losing customers before they leave. All...

Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

Businesses can make a ton of new sales by automating inbound customer email routing.

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.