By

Anette Villberg
Terje_Ennomae_Feelingstream_2021_2

Automated call topics detection can lead to better business

Some people may fear that artificial intelligence is becoming increasingly dominant and will start taking away more and more jobs, leaving people unemployed. What we really should be thinking about is how we ensure that we automatize the jobs that could be done best by AI, leaving more time for humans to focus on their...
Feelingstream product 2021

First the business question, then the data – not vice versa

Data-driven decision-making has been at the forefront for a while now and it has been the way of working for many companies. Even though increasingly popular, the data-driven approach has not always taken companies to their needed business growth. It is also likely that by using this approach, companies have not used available data to...
Feelingstream churn risk 2021

Keep your customers with you – churn risk detection and actions

When a customer finds that they are dissatisfied with a company’s services or go as far as deciding to leave a company, there are usually warning signs. The churn rate of a company can be managed and kept down if the whole company works for it via analyzing customer interactions, customer activities and takes steps to avoid...

An automated way to eliminating avoidable inbound calls

This is how we use AI to help you discover avoidable inbound calls and eliminate them for better self-service and customer satisfaction.

10 typical questions that AI-driven call quality monitoring can help you answer – Part II

Businesses with large call volumes typically have similar customer service challenges. Here's how Feelingstream helps find answers.

Why you need to change how you do call quality monitoring – Part I

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.
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