What Estonian public sector institutions discovered about their customer service using Feelingstream

The Estonian government launched an artificial intelligence (AI) strategy in 2019. Since we at Feelingstream have built an AI-solution that supports this strategy, we have had the great opportunity to collaborate with several public sector institutions within the past year. In this post we share three of those collaborations.

Social Insurance Board wanted to understand frequent reasons for citizens to call their customer service. Read in ENG // Read in EST

Estonian Unemployment Insurance Fund wanted to reduce calls about receiving subsidy money. Read in ENG // Read in ES

Police and Border Guard Board wanted deep insight into typical problems citizens call about. Read in ENG // Read in EST

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