When a customer is dissatisfied with a company’s services or decides to leave a company, there are usually warning signs. The company can manage and keep down churn risk if they knowingly work towards this target. This means analyzing customer interactions and customer activities, then taking steps to avoid losing customers before they leave. All...

Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

Businesses can make a ton of new sales by automating inbound customer email routing.

Remote work means that managers work from home. The customer service team that is serving customers is either working from home or in a safe work environment. This new situation that the managers find themselves in demands for more visibility tools. They can help, guide or make decisions about efficiency, customer satisfaction or value increase....