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Learn our blog how the people behind Feelingstream are transforming today’s business practices in banking, telecom, insurance and other industries.

Feelingstream_silence_2021

What can silence tell us about customer service calls?

Silence in calls with customer service is quite normal. Sometimes people on either side need time to respond, the agent needs a minute to find an answer, or maybe the customer needs to step away from their phone for a...
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Terje_Ennomae_Feelingstream_2021_2

Automated call topics detection can lead to better business

Some people may fear that artificial intelligence is becoming increasingly dominant and will start taking away more and more jobs, leaving people unemployed. What we really should be thinking about is how we ensure that we automatize the jobs that...
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Feelingstream product 2021

First the business question, then the data – not vice versa

Data-driven decision-making has been at the forefront for a while now and it has been the way of working for many companies. Even though increasingly popular, the data-driven approach has not always taken companies to their needed business growth. It...
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Feelingstream churn risk 2021

Keep your customers with you – churn risk detection and actions

When a customer finds that they are dissatisfied with a company’s services or go as far as deciding to leave a company, there are usually warning signs. The churn rate of a company can be managed and kept down if the whole...
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An automated way to eliminating avoidable inbound calls

This is how we use AI to help you discover avoidable inbound calls and eliminate them for better self-service and customer satisfaction.
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