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How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?

By |April 8th, 2020|feelingstream|

A few months ago, no one knew how radically our everyday habits are going to change during the next few months, including work habits.    The governments all over the world have requested companies to close the offices and work from home if possible. This means that customer service agents are also working from home [...]

Solving Chatbot Visibility Problem During the EDI Program

By |March 17th, 2020|feelingstream|

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus - to build an MVP for our Data Provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our conversational analytics AI. Here are our reflections on the [...]

How to gain insights and prepare for sales in 2020

By |December 15th, 2019|feelingstream, Pilot, team|

This week the Estonian Government AI top-level meetup Kratitreff (more info https://www.kratid.ee/in-english) presented the insights of the AI-related pilot projects in Governmental organisations. The main challenges are related to a missing hypothesis, unrealistic targets or inadequate project teams during the POC-s or trials. We @Feelingstream feel quite similar. Therefore I would like to share the [...]

Finnish speech-to-text (ASR) solution detects leads from conversations

By |October 17th, 2019|feelingstream, Product, speech2text|

Lately, we have been developing our own Finnish Speech to Text model and now it’s ready! Finnish Speech to Text model is designed to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing phone calls helps sales managers to find new sales leads (upsell and [...]

Introducing Riikka – our cheerful sales guru!

By |March 26th, 2019|feelingstream, team|

Riikka, why you decided to join Feelingstream? I was looking for a new job and I saw that Terje wrote on Facebook that they are looking for analysts. There were a lot of different requirements for an analyst and of all those requirements I only know Finnish, I didn't know anything about Python or about [...]