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feelingstream
Come meet Feelingstream at e-Estonia Digital Discussions and Slush!

Come meet us at Slush and Digital Discussions!

The last couple of years may not have been the greatest for meetups and conferences. However, times seem to be changing. Therefore, Feelingstream will be participating in two upcoming events – virtual Digital Discussions and physical SLUSH.  We will be part of the e-Estonia online event Digital Discussions on the 28th of October 2021. In short, the event will give...
CXDay2021_post

Celebrating CX day and tributing call center Agents providing enjoyable experiences for beloved customers 

Each year on the first Tuesday in October, the customer experience community celebrates the professionals and companies that make great customer experiences happen – a celebration known as CX Day. In 2021, customer experience day falls on 5th October.  It is a day to highlight the great experiences we wish for our customers. To showcase and notice what they deserve when...
Feelingstream product 2021

First the business question, then the data – not vice versa

Data-driven decision-making has been at the forefront for a while now and it has been the way of working for many companies. Even though increasingly popular, the data-driven approach has not always taken companies to their needed business growth. It is also likely that by using this approach, companies have not used available data to...

How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?

A few months ago, no one knew how radically our everyday habits are going to change during the next few months, including work habits.    The governments all over the world have requested companies to close the offices and work from home if possible. This means that customer service agents are also working from home...

Solving the chatbot visibility problem during the EDI Program

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our Data Provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our conversational analytics AI. Here are our reflections on the...

How to gain insights and prepare for sales in 2020

This week the Estonian Government AI top-level meetup Kratitreff (more info https://www.kratid.ee/in-english) presented the insights of the AI-related pilot projects in Governmental organisations. The main challenges are related to a missing hypothesis, unrealistic targets or inadequate project teams during the POC-s or trials. We @Feelingstream feel quite similar. Therefore I would like to share the...

Finnish speech-to-text (ASR) solution detects leads from conversations

Lately, we have been developing our own Finnish Speech to Text model and now it’s ready! Finnish Speech to Text model is designed to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing phone calls helps sales managers to find new sales leads (upsell and...
Nordea Feelingstream Stockholm 27102016

Nordea Startup, product – weekly review #5

News about Nestholma From the beginning of FeelingStream, some levels during our journey on improving businesses in the Nordic and Baltic regions have been set as milestones. If we set aside our technical capabilities and customer experience knowledge, there’s a sector we know extremely well – finance. Both of our co-founders have many years of experiences from...
Feelingstream VUNK stage 2015

Happy customers generate more profit.

Successful people follow simple rules in their everyday lives. It’s a known practice that dealing with positive activities, improves your own positivity and power. What it does psychologically, it also prepares you for other kind of activities that might be completely different in nature. This is the mindset we want to take to call and...