Time is one of the irretrievable resources that people can’t get enough of. Whether you’re a rookie or an experienced specialist, you’ll always need another hour or two to cross off a few more tasks from your to-do list. To get more done, you must simply improve your time management skills, but that’s easier said...
Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in the dark or based on their gut feelings. Decision making is easier by using conversation...
What is efficiency? When we at Feelingstream think about efficiency, we think about efficient businesses. Tony Robbins says this on his website: “Business efficiency means maximizing your outputs from your given inputs – or making the most of your resources. If you haven’t thought about how to improve efficiency in a business, you may well...
For most businesses, it is very difficult to understand what their customers think of them. They may not know exactly what the customer issues are. Finding data for business decisions is therefore complicated. Managers make decisions either in the dark or based on gut feelings. For businesses that have daily customer interactions and customer service...
As December is coming to a close, it is time to step back and reflect a bit. 2022 is almost here, so we want to welcome the new year with new energy. In this article, we will share some highlights of the year and the most popular articles from our blog. In addition to that, we want to...
In the speech to text and automated speech recognition world, the accuracy of transcribing English is reaching very high levels. The best voice recognition software can reportedly achieve accuracies around 95% (numbers could be even higher today). Google is definitely amongst the top transcribers in English (read more in this Leaddesk article). The transcription accuracy is often...
Each year on the first Tuesday in October, the customer experience community celebrates the professionals and companies that make great customer experiences happen – a celebration known as CX Day. In 2021, customer experience day falls on 5th October. It is a day to highlight the great experiences we wish for our customers. To showcase and notice what they deserve when...
Have you ever had a Sales Representative or Agent call you to sell some service or product with a long-winded script? Was it interesting to listen to this monologue? Did you buy what they were selling? Most likely not. Analysis of B2C sales calls has shown that in cases where there are long monologues from...
When it comes to customer service or chat service quality assessment, there is the option of reviewing customer feedback. This does not always give a valid overview, because most customers do not reply to surveys. Analyzing the actual contacts, whether they are calls, emails, or chats, is much more efficient – when done right. The...
Customer service always deals with customer issues. Customers generally do not simply call in to chat about how amazing the services or products are. When they call, they usually have a problem or concern. Therefore, customer service agents deal with customer problems all the time. However, sometimes some customer complaints need special attention. In some...
