Terje Ennomäe

Happy 3rd Birthday to us!

In the light of Feelingstream’s 3rd birthday we take a look back at how things have evolved since 2015. Terje Ennomäe, Chief Feeling Officer, gave an insight into the startup’s progress.Looking back at when Feelingstream had just started, what were the main goals?Our aim was to enter the Nordic market so that companies working in...
From Intern to Developer – Meet Vladislav

From Intern to Developer – Meet Vladislav!

With an eye for detail and the ability to execute tasks as fast as the Flash, he climbed his way up from being an intern to becoming Chief Feeling Developer at Feelingstream. Introducing Vladislav Šikirjavõi – a man of few words who shared a bit more about himself! A myth about developers? Very good programmers are...
5 ways of using AI for chatbot analytics

5 ways you can use AI for chatbot analytics

Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. With that in mind, it makes sense why many businesses are unsure whether to deploy or extend the services of their chatbots. But fast forward in time and “Oscar” now answers over 75% of customer queries. It has now...

AI Could Add $6 Trillion to the Global Economy

In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications and value of deep learning. Within the report they state that the use of AI could add between $3.5 and $5.8 trillion to the global economy. But, what else did they predict? How does it compare to...

Speed is a crucial component of customer experience

When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When a customer’s request is waiting in a queue for longer than one day, then this...
Why consider working at Feelingstream?

Why consider working at Feelingstream?

I asked my teammates what they think about working at Feelingstream. This is how they answered, including my response.  Lauri Feelingstream is a great place to work as it enables to connect the Artificial Intelligence solutions with real-life problems in large contact centres. It is about improving the customer experience, making smart decisions for case...

Feelingstream receives 5000 EUR from Prototron

Prototron announced the winners of 2015 from Prototron Fund. Feelingstream is one of the winners with 5 000 EUR.We are extremely happy about the announcement!It’s great to be among the great winners, and well done to all of the teams!Read more info on it here.

Feelingstream is featuring in Tehnopol newsletter

We are glad to announce that Feelingstream success story was featured in Tehnopol’s newsletter. The original post was published here (est). Soon Tehnopol’s client Feelingstream will celebrate their 6-month anniversary of the LIVE implementation of the day when the biggest Nordic Bank Nordea Bank in Finland started to use artificial intelligence to route incoming emails....
Wlcome,Lauri! Tech and business guru-

Fun facts about team mate: Lauri Ilison – Chief Feeling Architect

What do you do in Feelingstream? My role in Feelingstream is to build up the applications for automated text analytics supporting the real-time decision making. It is about research, development, and testing. We do a lot of research to find the best possible methods improving the decision making performance. On daily basis, I am coding...

Employee happiness leads to customer satisfaction

A key question in today’s competitive world is employee happiness. It drives the business, performance, and the sales results in customer oriented companies. There is a direct relation between motivated employees and customer satisfaction. Happy employees in contact centers make the difference Firstly, as customers, we all seek for exceptional customer service. We look for...
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