By

Terje Ennomäe

How can text analysis improve your customer service? Part 4 – Chat

Today we introduce you to the opportunities that using text analytics with your chat and chatbot can give to your business. So far we have already written about emails, phone calls and customer feedback (Part I – Emails; Part 2 – Phone calls; Part 3 – Feedback).Chat or chatbot has become increasingly important as a...

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by handling your emails and phone calls smarter. In this post, I will focus on customer feedback and share few use cases how analysing customer feedback wisely can help you improve customer experience in your company....

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) we talked about how to improve customer service by handling your emails and phone calls smarter. In this post, we focus on customer feedback and share a couple of use cases how analysing customer feedback can help you improve customer experience in your business.While getting customer...

Personalisation – service exactly for you

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and your location? Do you want to get the notification from a company with your name, with your favourite items on sale? Sure you are! Feelingstream conducted a survey last month in Level 11 event for...

Feelingstream enters the Scandinavian market

In October 2018, Feelingstream will be starting its expansion into the Nordics by introducing Feelingstream and its use cases first within Sweden.We have been developing tools capable of performing advanced Text Analytics on the basis of feedback comments, CRM notes, chats, phone calls and emails. The application works in multiple languages, including Swedish, Danish, Norwegian...

Fast service – the future of our lives

Do you want to get a tailor-made marketing message from your service provider? Do you enjoy the fast package delivery? Would you expect to get an offer exactly when you are looking for utility service or regular grocery shopping? Sure you are! Feelingstream conducted a survey last week in Level 11 event for innovation leaders...

How can text analysis improve your customer service? Part 1 – Emails

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. As much as it seems easy for the customer to just send an email and wait until their problem or request gets solved, there are several things that can make this process not as smooth...

Happy 3rd Birthday to us!

In the light of Feelingstream’s 3rd birthday we take a look back at how things have evolved since 2015. Terje Ennomäe, Chief Feeling Officer, gave an insight into the startup’s progress.Looking back at when Feelingstream had just started, what were the main goals?Our aim was to enter the Nordic market so that companies working in...

5 ways AI can improve a customer service chatbot

Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. With that in mind, it makes sense why many businesses are unsure whether to deploy or extend the services of their chatbots.But fast forward in time and “Oscar” now answers over 75% of customer queries. It has now been...

Feelingstream receives 5000 EUR from Prototron

Prototron announced the winners of 2015 from Prototron Fund. Feelingstream is one of the winners with 5 000 EUR.We are extremely happy about the announcement!It’s great to be among the great winners, and well done to all of the teams!More info on the post here (EST) and here.
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