About Terje

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So far Terje has created 32 blog entries.

Make every customer service call visible – use case

By |October 16th, 2018|call|

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day, each request containing lots of valuable information - about the calls topics, customer opinions, hints [...]

Fast service – the future of our lives

By |October 1st, 2018|Innovation Seminars|

Do you want to get a tailor-made marketing message from your service provider? Do you enjoy the fast package delivery? Would you expect to get an offer exactly when you are looking for utility service or regular grocery shopping? Sure you are! Feelingstream conducted a survey last week in Level 11 event for innovation leaders [...]

How can text analysis improve your customer service? Part 1

By |September 19th, 2018|Pilot|

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. As much as it seems easy for the customer to just send an email and wait until their problem or request gets solved, there are several things that can make this process not as smooth [...]

5 Ways AI can Improve a Customer Service Chatbot

By |July 31st, 2018|feelingstream, Pilot|

When we state that Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. It would be fair to justify why many businesses are unsure whether to deploy or extend the services of their chatbots. However, fast forward, and “Oscar” now answers over 75% of customer queries and has [...]

AI Could Add $6 Trillion to the Global Economy

By |May 29th, 2018|feelingstream|

In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications and value of deep learning. Within the report they state that the use of AI could add between $3.5 and $5.8 trillion to the global economy. But, what else did they predict? How does it compare to [...]