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Agent Assist: real-time agent guidance for sales

How real-time guidance supports sales in contact centres

December 16, 2025Tiina JohnsenProduct, SalesAI, Efficiency, Sales, Technology

When planned campaigns meet live conversations Most companies know which campaigns they plan to run, which customers they want to reach, and which offers should be presented. Many run these campaigns through email or social channels, and those are not...

Real-time support for every call: how Agent Assist supports sales and service teams

November 21, 2025Anette LehismetsProduct, SalesAI, Efficiency, Sales, Technology

In every call centre, agents balance a complex mix of tasks: understanding the customer’s problem, remembering campaign details, following scripts, and meeting compliance rules. Even the most experienced agents can miss something important under pressure. One forgotten disclosure or unmentioned...

automated sales conversation analysis by Feelingstream

Automated sales conversation analysis – what can be done and why you should try it

June 3, 2025Anette LehismetsSalesAI, Sales, Technology

Sales is part science, part art, and if we’re honest, part detective work. For many sales team leads, understanding why one agent consistently hits targets while another struggles can feel like solving a puzzle with pieces missing. That’s where automated sales...

Process management with Automatic Summary and Automatic Quality Score

April 17, 2025Anette LehismetsEfficiency, Use casesAI, Efficiency, Technology, Use case

We have implemented gen-AI-based solutions of Automatic Summary and Automatic Quality Score with our customers and can see how much impact each of them has on cost-cutting and the efficiency of daily processes within customer service. Combining them is where...

Fika with AI: Change empowered by conversational AI

Fika with AI: Change empowered by conversational data

April 9, 2025Tiina JohnsenEfficiency, Use casesAI, Efficiency, Technology, Use case

Feelingstream helps businesses turn conversational data into insights that improve sales, service, and decisions.

How a leading Nordic telecom provider turned automatic quality assurance into a success story

March 14, 2025Tiina JohnsenQuality, Use casesAI, Customer experience, Efficiency, feelingstream, Quality, Quality assurance

A major telecom provider in Scandinavia relied on a manual quality assurance process for years, constantly spending time and money on evaluating customer service calls. This system was slow and labour-intensive, and quality managers could only review 10 calls per...

automated quality assurance with feelingstream

Automated quality assurance with Generative AI – why and how?

February 19, 2025Anette LehismetsProduct, Quality, Use casesAI, Quality, Technology, Use case

We have been offering conversation analytics as a means to systematise quality assessment for some time now. As each company has a standard call flow, the basics of the calls are similar and query-based solutions can be built to find...

Benefits of automatic quality scoring in customer service

February 12, 2025Tiina JohnsenEfficiency, QualityAI, Customer experience, Quality, Technology

Customer service quality has always been a core part of any business, big or small, interacting with customers on a daily basis. Customers want the service to be efficient and friendly. The main focus though will always be that the...

Looking back on 2024 and planning 2025

December 16, 2024Anette LehismetsNews, ProductAI, Efficiency, News, Quality, Sales, Technology

As it always happens at the end of the year, we like to look back on what we have done in Feelingstream in 2024 and explore into the future with some plans and hints about 2025. Our focus is on...

The 10 benefits of automatic summaries for customers and agents

October 4, 2024Tiina JohnsenEfficiency, Quality, Use casesAI, Customer experience, Efficiency, Quality, Technology

Customer service interactions are changing rapidly, and businesses turn to automation tools trying to improve efficiency and customer satisfaction. There are a variety of automation options that are being tested and tried, some with impressive results. The innovation of using...

13 reasons to use Automatic Summaries for customer conversations

September 25, 2024Tiina JohnsenEfficiencyAI, Customer experience, Efficiency, Quality, Technology

In the realm of customer service, it is important to keep up to date with the latest developments that can benefit your business, the customer, and your Agents. If there is a way to make the process smoother, more efficient,...

6 user personas for customer conversation analysis

August 13, 2024Anette LehismetsProduct, Use casesTechnology, Use case

There are a variety of user personas that we have found can benefit from customer conversation analysis. There are also various titles and goals behind those personas. Today we’d like to share with you different user personas. We want to...

The importance and benefits of e-learning

July 30, 2024Tiina JohnsenProductAI, Customer experience, Efficiency, Technology

In the dynamic realm of AI and Software as a Service (SaaS), particularly for tools specialising in conversational analytics, providing comprehensive support and training to users is crucial. This is where a well-maintained Knowledge Base becomes invaluable. With a focus...

Say hello to Voicestream – the first AI Voicebot Agent in Scandinavia!

July 2, 2024Anette LehismetsNews, ProductAI, Customer experience, Efficiency, Technology

Feelingstream is very proud to announce that we are the first vendor to provide a conversational AI Voicebot Agent in Scandinavia – please give a warm welcome to Voicestream! People are getting more accustomed to voice-based IVR systems when calling...

Customer service optimisation with conversation analytics – redefining efficiency

June 17, 2024Anette LehismetsEfficiencyAI, Customer experience, Efficiency, Technology

Companies, no matter if large or small, always strive for efficiency and one way of doing that is via customer service optimisation. With the variety of customer service channels, we understand that every conversation can be a cost and an...

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