The world is becoming more data and technology-focused with each passing year. The pace at which we’re moving in collecting data, using data, and developing AI models – is intense. Data security is key when moving to new technologies and ways of using the data.   Companies have already been getting used to GDPR and...

In a previous article, we wrote about the knowledge pyramid and moving through its layers with thought and data analysis to work towards finding actionable insights. In this article, we’d like to run you through another example of this process. We wish to make it clearer by using some demo data and the Feelingstream conversation...

For most businesses, it is very difficult to understand what their customers think of them. They may not know exactly what the customer issues are. Finding data for business decisions is therefore complicated. Managers make decisions either in the dark or based on gut feelings. For businesses that have daily customer interactions and customer service...

In the speech to text and automated speech recognition world, the accuracy of transcribing English is reaching very high levels. The best voice recognition software can reportedly achieve accuracies around 95% (numbers could be even higher today). Google is definitely amongst the top transcribers in English (read more in this Leaddesk article).  The transcription accuracy is often...

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.