Category

Quality
nps analysis

NPS analysis: Looking behind the score to get great value

It is generally known that if a person has the freedom to choose and there are several services available on the market with different levels, they will spend their money where they get the best service. Here and there we see different service providers advertising themselves, using the “our customers recommend us” slogan! Our NPS...
customer experience

What defines the customer experience?

My friend told me a story about his experience with a large bank. He logged in to their self-service to update his profile data. He just needed to change his postal address. Two weeks later this company sent him a new bank card by post to his old address. My friend was disappointed, though luckily...
happy customers generate more profit

Happy customers generate more profit

Successful people follow simple rules in their everyday lives. It’s a known practice that dealing with positive activities improves your own positivity and power. Psychologically it also prepares you for other kind of activities that might be completely different in nature. This is the mindset we want to take to call and contact centres as...
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