Do you want to get a tailor-made marketing message from your service provider? Do you enjoy fast package delivery? Would you expect to get an offer exactly when you are looking for utility service or regular grocery shopping? Sure you do! Feelingstream conducted a survey last week in the Level 11 event for innovation leaders...
When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. It seems easy for the customer to send an email and wait for a reply. Several things can make this process not as smooth as expected. If no text analysis is done and everything is...
In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications and value of deep learning. Within the report they state that the use of AI could add between $3.5 and $5.8 trillion to the global economy. But, what else did they predict? How does it compare to...
When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success. We will show you why it matters and how to achieve this goal. What is fast? When a customer’s request is waiting in a queue for longer than one day, then this...
We are glad to announce that Feelingstream success story was featured in Tehnopol’s newsletter. The original post was published here (est). Soon Tehnopol’s client Feelingstream will celebrate their 6-month anniversary of the LIVE implementation of the day when the biggest Nordic Bank Nordea Bank in Finland started to use artificial intelligence to route incoming emails....
A key question in today’s competitive world is employee happiness. It drives the business, performance, and the sales results in customer oriented companies. There is a direct relation between motivated employees and customer satisfaction. Happy employees in contact centers make the difference Firstly, as customers, we all seek for exceptional customer service. We look for...
We at Feelingstream are proud to announce that our team have successfully completed our production environment pilot with Nordea Finland. As a result, we are stepping into a long-term partnership with them. We also wrote about this last week. Our Data Scientist Mervi Sepp says that despite challenges that lied ahead, there was always a determination to...
We at Feelingstream are proud to announce that we have successfully completed our production environment pilot with Nordea Finland. As a result we are stepping into a long-term partnership with them. Our journey has been a rollercoaster of ups and downs. Nevertheless, we are happy that it has all been worth it for this victorious...
A small real estate company recently asked Feelingstream to analyze their inbox. This case made it clear that the size of a company does not determine the amount of daily communication and related work. Smaller businesses also deal with a lot of communication flow. They could benefit from AI and tips to have a more...
Feelingstream started a pilot project for the Estonian Ministry of Economic Affairs and Communications in November. The aim was to analyze incoming e-mails in various inboxes and establish the most common themes and emotions. The results are now in and they’re somewhat surprising. The Ministry receives as many as 50 e-mails a day. 24% of...
