Automatic responses are a widely used e-mail type in customer service. Auto-replies are often discarded due to their impersonal and trivial content. Feelingstream’s new exciting technology might change that perception in a profound way. Auto-replies can be more than just a thank you for waiting We often expect customer service agents to be almost superhumanly...
Feelingstream was one of the winners at VUNK accelerator program 2015. They’ve been working on their solution focusing on helping large service companies improve their customer experience. CEO & founder Terje Ennomäe shares her lessons for the past year. Tell us about the inspiration for Feelingstream, from idea to realization? I have been working for customer service area more...
It is generally known that if a person has the freedom to choose and there are several services available on the market with different levels, they will spend their money where they get the best service. Here and there we see different service providers advertising themselves, using the “our customers recommend us” slogan! Our NPS...
So far, Ajujaht had given us task related to investment, team building & marketing. We knew that the time will also come to sell the product. We were right – it was about sales. The task Find a customer, who is ready to say it out loud and also will start using our product. Corporate...
Another week, another teamwork task. While driving to the yet another unknown location, we had a pretty good idea this time about what’s ahead of us. Since the staff was once again very secretive about what’s about to happen, we only had an option to guess. We had to put weatherproof clothes on and the...
We are participating at Ajujaht (or Brainhunt if translated directly to English), the largest business idea competition in Estonia. Last time we got great news that we have been selected to the final TOP7 teams. What it means for us, is constant filming, task fulfilling and working on our products with all the mentors we...
Interpreting customer feedback beyond the NPS score can be a trickier task than you might think. Imagine this. You have composed a clever questionnaire with carefully worded questions. It presents tested categories for ranking between best to worst or fastest to slowest. You have added a box for free form comments that you dread to...
I had a problem with my new internet and mobile service provider. I got the first bill and couldn’t believe the amount it stated. Additionally, I noticed that the package I had bought didn’t fit my needs. For example, I didn’t need the reminder about used limits, or an automatic service at all. I was...
3 months ago, 12 startups were accepted to Nordea Startup Accelerator in Helsinki that is powered by Nestholma. Little did we know about what’s really going to happen and where we will find ourselves, our idea, our product and the whole team today. On the first day we joined other teams to get to know each other better....
United team Our team is what defines and helps us towards our goals and vision. We took some time to spend quality time together and as always, weird things happened. When you don’t have to speak about work, you only speak about work 🙂 We had such an amazing and productive time together with delicious Portuguese food...
