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seminar

Estonian customer experience professionals rock!

We had our first ever customer experience gathering yesterday, together with one of our partners Recommy and our first customer, Telia, was also present! It was an amazing morning full of passionate people about customer experience. I can honestly say that...
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investment

What would you do with Ajujaht’s investment?

We are participating at Ajujaht (or Brainhunt if translated directly to English), the largest business idea competition in Estonia. Last time we got great news that we have been selected to the final TOP7 teams. What it means for us,...
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Customer feedback interpretation beyond the NPS score

Customer feedback interpretation beyond the NPS score

Interpreting customer feedback beyond the NPS score can be a trickier task than you might think. Imagine this. You have composed a clever questionnaire with carefully worded questions. It presents tested categories for ranking between best to worst or fastest...
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FeelingStream_Top7

We are in Ajujaht 2016 TOP7!

Ajujaht (or Brainhunt if translated directly to English) is the largest business idea competition in Estonia. As the people behind Ajujaht say themselves, this broadcast gives an opportunity for people to challenge themselves in trying to start a business in...
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Ajujaht top30 Feelingstream

Ajujaht journey from 300 to 100 to TOP30

Ajujaht (or Brainhunt if translated directly to English) is the largest business idea competition in Estonia. As the people behind Ajujaht say themselves, this broadcast gives an opportunity for people to challenge themselves in trying to start a business in...
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Predefined topics

How predefined topics kill the vibe

I had a problem with my new internet and mobile service provider. I got the first bill and couldn’t believe the amount it stated. Additionally, I noticed that the package I had bought didn’t fit my needs. For example, I...
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customer experience

What defines the customer experience?

My friend told me a story about his experience with a large bank. He logged in to their self-service to update his profile data. He just needed to change his postal address. Two weeks later this company sent him a...
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Nordea accelerator 2016 Terje Ennomäe Feelingstream

6 reasons why your startup should join an accelerator

You have a great idea, so you start it up.  Every founder knows that it’s hard to launch a successful startup. We’ve all heard stories about both startups who fail and startuppers who do it for networking. The truth is that...
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CEO of Nordea Group Accelerator Feelingstream Terje Ennomäe 2016

How many feelings fits in a room full of startups?

3 months ago, 12 startups were accepted to Nordea Startup Accelerator in Helsinki that is powered by Nestholma. Little did we know about what’s really going to happen and where we will find ourselves, our idea, our product and the whole team...
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Ajujaht Terje Ennomäe Lauri Ilison Feelingstream

United team and applications

United team Our team is what defines and helps us towards our goals and vision. We took some time to spend quality time together and as always, weird things happened. When you don’t have to speak about work, you only speak...
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Terje Ennomäe

Pitching and pilots

Pitching One is to pitch to the audience that is kind of familiar to you already or where at least some people are your friends or family or where the environment you’re in is holding and embracing you. It’s a...
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Nordea Feelingstream Stockholm 27102016

Our participation in Nordea Startup

News about Nestholma From the beginning of Feelingstream, some levels during our journey on improving businesses in the Nordic and Baltic regions have been set as milestones. If we set aside our technical capabilities and customer experience knowledge, there’s a sector we...
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Feelingstream VUNK stage1 2015

VUNK reflection, next plans – weekly review #4

Being part of VUNK was like experiencing a type of explosion - rapidly changing, intense and inspiring. It was amazing to see how the initial idea of our product morphed and grew in the tight and constructive feedback loop between...
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VUNK_Stage_Feelingstream_2015

Value proposition, product, validation – weekly review #3

After the VUNK hackathon all chosen 7 teams gather on Tuesdays at Startup Wise Guys‘ office. What we like there the most, is that we get instant and honest feedback about everything we have worked on during the week. All...
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Feelingstream VUNK hackathon 2015

Business model, problem validation, team – weekly review #2

The second week with Vunklabs went by already with a stronger tempo and more complex tasks. Since we gather weekly at Startup Wise Guys‘ office, we kind of feel like we’re back in school. It has the same kind of...
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