Would you be happy when you call the customer service of a company and the agent would greet you by your name? If the customer service representative would know your history and could assist you quickly? Do you want companies...Read more
One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day,...Read more
In October 2018, Feelingstream will be starting its expansion into the Scandinavian countries. Firstly, we will introduce Feelingstream and its use cases within Sweden.We have been developing tools capable of performing advanced Text Analytics on the basis of feedback comments,...Read more
Do you want to get a tailor-made marketing message from your service provider? Do you enjoy fast package delivery? Would you expect to get an offer exactly when you are looking for utility service or regular grocery shopping? Sure you...Read more
When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. It seems easy for the customer to send an email and wait for a reply. Several things can make this...Read more
In the light of Feelingstream’s 3rd birthday we take a look back at how things have evolved since 2015. Terje Ennomäe, Chief Feeling Officer, gave an insight into the startup’s progress.Looking back at when Feelingstream had just started, what were...Read more
With an eye for detail and the ability to execute tasks as fast as the Flash, he climbed his way up from being an intern to becoming Chief Feeling Developer at Feelingstream. Introducing Vladislav Šikirjavõi – a man of few words...Read more
Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. With that in mind, it makes sense why many businesses are unsure whether to deploy or extend the services of their chatbots. But fast...Read more
In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications and value of deep learning. Within the report they state that the use of AI could add between $3.5 and $5.8 trillion...Read more
When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success. We will show you why it matters and how to achieve this goal. What is fast? When...Read more
I asked my teammates what they think about working at Feelingstream. This is how they answered, including my response. Lauri Feelingstream is a great place to work as it enables to connect the Artificial Intelligence solutions with real-life problems in...Read more
Prototron announced the winners of 2015 from Prototron Fund. Feelingstream is one of the winners with 5 000 EUR.We are extremely happy about the announcement!It’s great to be among the great winners, and well done to all of the teams!Read more...Read more
We are glad to announce that Feelingstream success story was featured in Tehnopol’s newsletter. The original post was published here (est). Soon Tehnopol’s client Feelingstream will celebrate their 6-month anniversary of the LIVE implementation of the day when the biggest...Read more
What do you do in Feelingstream? My role in Feelingstream is to build up the applications for automated text analytics supporting the real-time decision making. It is about research, development, and testing. We do a lot of research to find...Read more
A key question in today’s competitive world is employee happiness. It drives the business, performance, and the sales results in customer oriented companies. There is a direct relation between motivated employees and customer satisfaction. Happy employees in contact centers make...Read more
